Thank you for shopping with us! We strive to ensure your satisfaction with every purchase. However, if you need to return a product, please read our return policy carefully:
Eligibility for Return:
Only items purchased directly from our online store are eligible for Return or Exchange.
Items must be in their original condition, unwashed, and unused.
Returns must be initiated within 30 days of the purchase date.
Non-Returnable Items:
Customised or personalised items cannot be returned unless they are defective or damaged upon receipt.
Return Process:
To initiate a return, please contact our customer service team with your order details and reason for return at urbanhomeart9@gmail.com
Once approved, you will receive instructions on how to return the item(s) to us.
Refund or Exchange:
Upon receiving the returned item(s) and inspecting their condition, we will process your refund or exchange.
Refunds will be issued to the original payment method used for the purchase.
Exchanges are subject to product availability. If the desired item is not available, a refund will be issued instead.
Return Shipping:
Customers are responsible for the shipping costs associated with returning the item(s),
Final Sale Items:
Items marked as “Final Sale” are not eligible for return or exchange.
Policy Updates:
We reserve the right to update or modify our return policy at any time. Any changes will be communicated on our website or through other appropriate channels.